Business Strategy - pieces of a jigsaw puzzle

Being a small business owner comes with unique challenges, but navigating the world of strategy doesn’t have to be one of them.

This article demystifies strategy and breaks it down into actionable steps. Whether expanding your product line or entering new markets, a well-thought-out strategy can be your roadmap to success. So, discover how strategic thinking can transform your small business into a powerhouse.

Demystifying strategy

You might ask, “Why do I need a strategy?” The answer is simple: A clear strategy guides your decisions, aligns your team, and helps you seize opportunities. It forms the foundation of all that we, as business owners, build our enterprises upon.

“A well-defined strategy is crucial for businesses of all sizes to set a clear direction and achieve long-term goals.

It is a common misconception among small business owners that strategy is only for large corporations. Many believe that strategic planning is too complex or unnecessary for their smaller operations when, in fact, a well-defined strategy is crucial for businesses of all sizes to set a clear direction and achieve long-term goals. 

Another misunderstanding is that strategy is synonymous with tactics. Small business owners often confuse strategic planning with day-to-day operational decisions. While tactics involve specific actions to achieve short-term objectives, strategy is about setting a long-term vision and determining the best path to reach it.

Why small businesses need a strategy

A strategy helps us understand and define what success looks like for our business, allowing us to establish its purpose and the values needed to guide how we operate.  A strategy provides a roadmap for our business, shows us our destination, and identifies useful stopping points along the way.

After all, who would set off on a journey without knowing where they were heading or how they would get there?

It’s surprising then that, according to a recent survey conducted by Barclays, a staggering 47% of small business owners have no formal strategy to support their business growth. Of that total, 25% have an informal, verbal business plan, whilst 23% have no plan whatsoever.

“70% of small businesses that implement strategic planning report improved performance.” Source: CEO Hangout

Why is a business strategy often forgotten?

Virtually every business owner I have met has some kind of business vision in their head, but it is often unstated, almost sub-conscious. Nevertheless, that core belief drives them to growth and achievement. In the early days, this, along with boundless energy, enthusiasm and hard work, can be enough to deliver some initial success.

As time passes and the business gets busier, many owners find that they simply don’t have the time to step back from the day-to-day and think about a long-term strategy. Business planning becomes a luxury that they can’t afford.

“60 of small business owners feel overwhelmed by the strategic planning process.” source: Truist Survey

The problem becomes compounded if sales dip, costs rise or competition bites. The business starts to suffer. Time is the most precious of commodities, and it gets harder to spare. Every free moment is spent putting out fires. Many business owners feel like they’re on a ship without a rudder, blown by the winds of fortune, with no control over where they might land.

Make time for strategy

Businesses with a clear strategy grow revenue 50% faster than those without – Source: McKinsey

The most successful business owners I have encountered are successful because they have spent time outside their business, thinking about strategy and developing a formal action plan.

They understand their values and the purpose of their business in their customers’ eyes. They strive to achieve financial targets and understand the means needed to achieve them. They know what risks they might be facing and have a plan to minimise them—or even turn them into opportunities.

Most of all, they understand their unique point of difference—the thing that gives them a sustainable competitive edge and makes them truly valuable to their core customer base. They know who their most valuable customers are and how to reach them.

How to cultivate a healthy business

Business man with apple and laptop representing a healthy business

It’s important to remember that business strategy isn’t solely about aggressive growth. It’s about cultivating a healthy business that thrives sustainably over time. While growth can be exciting, it’s just as crucial to focus on building a stable foundation, making informed decisions, and maintaining a loyal customer base. This balanced approach can help you weather market fluctuations and ensure long-term success. By striving for health over hustle, your business can enjoy a prosperous future where growth is one of many achievements, not the sole goal.

Emphasising a sustainable approach requires you to understand your market deeply and be adaptable to its changes. Ensure that your business strategy is not rigid but a dynamic framework that evolves as new opportunities arise. Listen to customer feedback, monitor industry trends, and be ready to pivot when necessary. This flexibility allows your business to survive and excel amidst uncertainty. 

Moreover, developing a sound business strategy involves setting clear, attainable goals. These goals act as milestones on your growth journey, providing direction and purpose. Remember, it’s not just about setting them; consistently review and adjust them to align with your shifting business environment and customer needs. By doing so, you maintain forward momentum, ensuring your business strategy remains relevant and practical. 

Lastly, don’t underestimate the power of a motivated team. Ensure your employees understand the business strategy and see their roles in its success. A unified team working towards a shared vision boosts morale and productivity, indirectly reinforcing your strategy’s effectiveness. Collaboration and communication within your team can spark innovative solutions and drive your business toward its strategic objectives.

Conclusion

Many business owners believe they can handle strategy independently without any external input. While they may deeply understand their business, seeking outside perspectives from mentors, advisors, or industry experts can provide valuable insights and help refine their strategic approach.

Creating a business strategy is not difficult, but it does take a little time and focus to get it right. It’s not always that easy when you’re busy running a business, especially when urgent meets important; urgent usually wins. I always advise business owners to try and make time to step out of their business and think about what they want to get from it.

Making the time is the first step. I have never encountered a business owner who has regretted taking it.

More information

At Business Doctors, we can help you take that step with our business advice and support. We can help you plan ways to spend more time on your business, rather than in it, work with you to build a strategy to grow your business, and, crucially, make it happen.

If you’d like to learn more about what Business Doctors can do to help your business, get in touch

Other articles relating to business strategy include:

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Man breaking out of chains

How I helped a client achieve personal freedom

We all want freedom, especially in business. Freedom to make decisions and head in the direction that we know is right.

To take you down that road, I’m going to tell a story about a client.

During our first meeting, he asked me something: Can you reduce the size of my business?

Wow, I thought, and wondered how this would look on my CV.

Graham Robson – he shrinks businesses, would be the tag line, and subject of many conversations no doubt.

Hands up if you're downsizing?

So first – a quick survey: how many of you are thinking about reducing the size of your business right now?

I thought so. Not many. It would be a very limited market for a business advisor. However, competition would also be minimal.

Seriously, the irony was that he’d started his business 12 years earlier. He’d built it into something successful, highly profitable and with a good reputation. His request was not unusual, sometimes it seems like business consumes us and we long for the times when the business was smaller, easier to control and we had more freedom.

Previously, he’d worked at a large organisation. He was unhappy there, and wanted the freedom to start his own business, to create something of value. He craved the freedom to achieve a work/life balance, to build something to be proud of, ultimately leaving it to his children in the future.

Where he ended up was the opposite. But how could things have gone so wrong?

Understanding the challenges

I wanted to hear his story so that I could understand the challenges he was facing.

He was a perfectionist and had very high standards for customer delivery. That’s no bad thing for a growing business. But as a perfectionist, he got heavily involved in operational details. He worked all hours.

He believed that nobody could deliver the service as well as him. He was the go-to guy for customers, employees and suppliers.

As the business grew he found he had less time to manage the important things. Luckily, he knew that he needed to stand back and take stock. So, he hired a commercial director to handle the increasing volume of tenders. This removed some of his workload – initially!

The problem was that he made a great appointment and the new commercial director did a fantastic job. He won so much work that the business grew a further 50% within a year. Rather than easing up and standing back, our entrepreneur become more heavily involved than ever.

He was working 7-day weeks, 10-12 hours each day. The business was maxing out because he had no more time to give.

Although the business grew very quickly in a short period of time, the business wasn’t structured to scale, the growth was not sustainable. The increase in workload could not be maintained, therefore the growth did not translate into increased business value.

Growth in bottom line profit and business value are two separate things!

A scalable business is valuable, whereas a profitable business may not necessarily be scalable

There are many things that come together to make a business valuable. It’s not simply the profit, but how sustainable those future profit streams are, and how that is captured in a profit multiple.

A key area that determines value is how independent the business is from the owner- not how reliant the business is on its owner.

Creating a business that functions effectively and independently of you ultimately provides you with a more valuable business. It also provides personal freedom.

That’s freedom to stand back, freedom to direct and manage, freedom to scale, freedom to sell or freedom to hand the business on to family members. Ultimately it provides freedom of choice.

My client eventually learned how to stand back so that the business could function independently of him. And guess what? The business continues to grow.

He discovered the road to freedom and rediscovered the goals and desire that drove him to go into business in the first place

How to create a more valuable business

If you are looking to create a more valuable business on your road to freedom, take a few minutes to complete our Value Builder Survey. It will only take you about 10 to 15 minutes and you will receive your free business evaluation showing where you are now against your competition and where you need to be to build more value in your business.

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Bruce Spain joins Business Doctors. Pictured here with Matt Levington (Founder) Jo Kerrigan (Head of Talent) Lynne Rawlinson (Marketing).
LR: Lynne Rawlinson, Bruce Spain, Matt Levington, Jo Kerrigan.

We’re thrilled to introduce Bruce Spain, the latest addition to our team. Bruce will operate in Bristol and Bath in collaboration with fellow Southwest Business Doctors Paul NeckRichard Tidswell, and Raphael Fiorentino.

Matt Levington, managing director of Business Doctors, said, “Our mission is to empower local businesses, providing the guidance and support needed to thrive in today’s challenging market. Bruce has all the qualities we look for in a Business Doctor, and we are confident he will make a huge difference to business owners in the region.”

The Southwest of England is home to a vibrant and diverse economy, with a significant number of Small and Medium-sized Enterprises (SMEs) contributing to its growth and dynamism.

Among these bustling enterprises, the demand for strategic support and specialised business guidance has never been higher. Local business owners are seeking more than just survival; they seek growth, sustainability, and a competitive edge. Bruce is ready to meet this demand head-on; he has a strong background in sustainability and a keen awareness of social and environmental impacts, an experience he will use to help businesses grow profitably and responsibly.

Bruce said “I have led organisations from start-ups through SMEs to fully structured corporate organisations. I have navigated the solitary path of business growth, shouldered the weight of personal guarantees for loans, and grappled with the intricacies of managing cash flow, so I understand the day-to-day challenges that come with running and growing a business.”

Businesses seeking support can contact Bruce here.

Business Doctors launched in the Northwest of England in 2004 and now has offices in Bulgaria, Belgium, India, Iran, Republic of Ireland, Malta, Myanmar, Portugal and South Africa.

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AI Vs The Human Touch in business

Artificial Intelligence is no longer a futuristic concept; it is a present-day reality that has the potential to revolutionise some sectors, including small and medium-sized enterprises (SMEs). Embracing AI can unlock numerous benefits that drive business growth, efficiency, and competitiveness. Understanding how to integrate AI into your business operations is crucial to stay ahead in a rapidly evolving market landscape.

Forbes published The 10 biggest business trends everyone must be ready for now, and because AI featured as their number one, we thought it would be good to delve into the subject of AI, how it can help you achieve business growth, what specific AI tools you may wish to consider, we will also touch on AI vs the human touch.

Benefits of using AI in your business

AI can automate up to 45% of business processes in SMEs Forbes

One of the primary ways AI can benefit you is through automation. By automating routine and repetitive tasks, AI will help you to streamline your operations, reduce human error, and free up valuable time so employees can focus on more strategic activities. Automation can lead to significant cost savings and improved productivity, which are vital for your growth and sustainability.

AI enhances decision-making processes by providing data-driven insights. By analysing vast amounts of data quickly and accurately, AI can identify trends, forecast demand, and make informed strategic decisions. Data leads to more effective resource allocation and better market positioning, driving business growth.

AI improves customer experience through personalised interactions. By analysing your customer data, AI can tailor recommendations, predict needs, and provide you with timely support. Enhanced customer satisfaction and loyalty directly contribute to increased sales and business expansion.

AI-driven marketing strategies will help you to target your audience more effectively. AI can identify the most promising leads through advanced analytics, optimise ad spend, and personalise marketing messages. This precision in marketing efforts results in higher conversion rates and revenue growth.

Incorporating AI into your business operations can significantly enhance efficiency by automating repetitive and time-consuming tasks, allowing your team to focus on more strategic activities that drive growth and innovation.

75% of SMEs believe AI is essential for future competitiveness Forbes

Implementing AI can give your business a competitive edge by enabling faster innovation cycles. With AI, you can quickly test and iterate on new ideas and stay ahead of industry trends and competitors.

Incorporating AI into your business operations is not just about keeping up with technology trends; it’s about future-proofing your business. As AI evolves, early adoption can position your business for sustained growth and success in an increasingly digital world.

70% of SMEs plan to invest in AI technology by 2024 Forbes

Essential AI tools for SMEs

We have helped many business owners adopt AI in their businesses with transformational results, so we have compiled a list of our favourite tools.

Essential AI tools to revolutionise your business

Customer Relationship Management (CRM)

One of the most effective AI tools is customer relationship management (CRM) software enhanced with AI capabilities. Tools like Salesforce Einstein or HubSpot use AI to analyse customer data, predict sales trends, and automate repetitive tasks, allowing you to focus on building stronger customer relationships and driving sales growth. Read independent reviews on the Best CRM Software with AI capabilities from Tech Republic and Technology Advice.

Customer Service

AI-powered chatbots and virtual assistants, such as those offered by platforms like Intercom or Drift, can significantly enhance your customer service. These tools provide 24/7 customer support, handle common inquiries, and can even guide your customers through the purchasing process, improving customer satisfaction and freeing up human resources. Read AI Customer Support Software for 2024 from Zendesk for more information.

Decision Making

60% of SMEs report improved decision-making with AI Forbes

Predictive analytics tools, such as those provided by IBM Watson or Google Analytics, can help you make data-driven decisions. These tools help you analyse historical data to forecast future trends, helping optimise inventory, manage resources more efficiently, and identify new market opportunities for your business. For more information, read Best Predictive Analytics Software – Gartner.

Marketing Automation

AI-driven marketing automation platforms like Mailchimp or Marketo can streamline marketing efforts. These tools use AI to segment audiences, personalise content, and optimise campaign performance, ensuring that your marketing efforts are effective.

Natural language processing (NLP) tools, such as those integrated into Grammarly or Zoho Writer, can improve content creation and communication. These tools help in drafting error-free, engaging content and can even provide insights into the tone and readability of the text, enhancing overall communication strategies. Just be mindful to add a personal (human) touch (see final paragraph). 10 Best Marketing Automation Tools – Digital Ocean.

AI can automate routine tasks, freeing up employees for more strategic work (LinkedIn)

Financial Management

AI-based financial management tools like QuickBooks or Xero can automate accounting tasks, provide real-time financial insights, and help with budgeting and forecasting. These tools reduce the time spent on manual financial management and improve the accuracy of your financial data, aiding in better financial decision-making.

Supply Chain

Supply chain optimisation tools, such as those offered by Amazon Business or ScaleAI, use AI to enhance supply chain efficiency. These tools analyse data across the supply chain to predict demand, optimise inventory levels, and improve logistics, helping you reduce costs and increase your operational efficiency.

AI vs the human touch

Artificial Intelligence vs the human touch in business

When we consider AI versus the human touch, it’s important that you recognise it isn’t a battle but rather a collaboration. Yes, AI can streamline your operations, provide you with data-driven insights, and assist in handling repetitive tasks.

However, the human touch remains irreplaceable in many aspects. Our empathy, intuition, and ability to build relationships forge strong connections with customers and partners. When you combine the power of AI with human nuances you will be able to create a harmonious blend.

Imagine leveraging AI to analyse customer data and predict trends while the human side uses these insights to tailor personalised experiences and build lasting partnerships. This synergy can significantly enhance how you operate, making processes smoother while keeping interactions personal and meaningful.

So, let’s embrace AI as a valuable ally. Together, we can harness its capabilities to amplify our strengths and elevate our business into the future. The key lies in balancing technology with a unique human touch, ensuring we stay connected, relevant, and resilient in an ever-evolving marketplace.

This is part six in the topic, Planning for a Successful Year, where we explore current business challenges and how new business trends can help drive business growth this year and beyond.

If you would like additional information on the subject of AI, please get in touch.

Book a complimentary discovery call

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Skilled Workforce

The most common issue facing our clients today is people.

Recruiting, retaining and getting the most from their teams is a theme which we hear every day.  The good news is,  there are things you can do to address this challenge.

“Employer investment in skills declined 19% per employee between 2011 and 2022 as far back as 2016.” Source New Economics.Org

The UK is grappling with a significant skills shortage. This issue is not just a buzzword but a real challenge that’s impacting various sectors and it’s probably affecting your business too.

The talent gap is wide and growing from tech to healthcare, construction to education.

It’s a problem that’s affecting businesses, the economy, and individuals alike.

But what exactly is the ‘skills shortage’? And why is it such a pressing issue in the UK?

In this article, we delve into the complexities of the skills shortage. We’ll explore its causes, its impact, and provide you with some potential solutions.

Hopefully, this overview will provide some valuable insights on how you can address the skills challenge by upskilling, attracting new talent and retaining the talent you already have.

Understanding the skills shortage 

A skills shortage occurs when there is a shortage of qualified professionals in certain sectors. This gap between supply and demand can hinder business growth and economic development.

The skills shortage is particularly pronounced in the UK, where many industries are struggling to find the talent, they need to thrive.

The shortage can be due to various factors, including demographic changes, educational mismatches, and shifts in the job market.

The Impact of skills shortage on UK industries

“EU data identified the UK as a nation with particularly acute unmet training demand compared to its European counterparts.” Source: Source New Economics.Org

The skills shortage in the UK is a common issue that affects different sectors in different ways.For instance, the tech industry faces a severe lack of digital skills, which could hamper innovation and competitiveness in the future.

The shortage of nurses and doctors in the healthcare sector is putting immense pressure on the NHS, which in turn impacts the quality of care provided to patients.

The construction industry is also feeling the pinch. A need for more skilled workers is slowing down infrastructure projects.

Here are some of the industries most affected by the current skills shortage:

  • Technology and digital
  • Healthcare
  • Construction
  • Engineering
  • Education

Each of these sectors faces unique challenges and require tailored solutions to overcome the skills gap.

The Impact of skills shortage on UK businesses

If you are struggling to find employees with the right skills, you may be experiencing one or more of the following:

  • Poor quality of work
  • Increased employee turnover
  • Reduced productivity
  • Loss of revenue
  • Inability to grow your business
  • Low staff morale

When you are unable to fill vacancies with skilled workers, it may impact your ability to serve your customers adequately, and your competitors may gain an advantage. 

Root causes of the talent shortage in the UK

The skills shortage in the UK is a complex issue resulting from a combination of factors, including demographic changes, policy decisions, and economic shifts.

Brexit, for instance, has had a significant impact. It has led to a decrease in the number of EU workers in the UK.

The COVID-19 pandemic has also played a role. It has disrupted the labour market and accelerated the need for digital skills.

Demographic challenges, such as an ageing workforce, further exacerbate the problem.

Brexit and its consequences

Brexit has profoundly impacted the UK’s labour market, resulting in a decrease in the number of EU workers.

The lack of labour is more noticeable in sectors like agriculture and hospitality, which traditionally rely more on EU workers.

Brexit’s uncertainty has also deterred some skilled workers from choosing the UK, further impacting the skills gap.

The COVID-19 pandemic's effect

The COVID-19 pandemic has disrupted the labour market, leading to job losses in some sectors and increased demand in others.

For instance, the demand for digital skills has skyrocketed as we have experienced a direct shift towards remote work and digital services.

The pandemic has also highlighted the need for resilience and adaptability in the workforce.

Demographic challenges

Demographic factors also contribute to the skills shortage. The UK has an ageing workforce.

Older workers take their skills and experience with them as they retire, and younger workers often lack the skills needed for specific roles, particularly in the manufacturing and engineering sectors.

These demographic challenges require strategic workforce planning and investment in training.

Benefits of a skilled workforce

Increased Productivity

Skilled workers are experts at their job making them more productive than unskilled workers who need additional training and will take up your valuable time and resources.

Efficiency

Skilled workers have advanced theoretical and practical knowledge, so they will be more able to overcome issues and highlight inconsistencies within your business practices. They will have the confidence to do what is necessary, and the ability to solve problems as they arise.

Improved Customer Service

Skilled workers will probably cost you more initially but they have the skills and expertise to deliver and keep your customers satisfied, saving your business money in the long term. Unskilled workers are more likely to require additional training, make mistakes on the job and could potentially damage customer relations. 

Positive Work Relationships

Skilled workers will work on their own initiative, whereas unskilled workers will lack confidence to make decisions, they will need constant support and this can put pressure on an already challenged workforce causing additional stress.

Addressing the skills gap

Research suggests that around 40% of current workers in the UK don’t have the right qualifications for their job.

An estimated 20% of the workforce will be significantly under skilled for their jobs by 2030 (this could amount to around 6.5 million people) Source: OxfordCollege.ac

Education and training

Business leader and his team in meeting

Education and training play a crucial role in addressing the skills shortage and can help equip your workers with the skills they need.

Beware of the mismatch between educational outputs and industry needs which is more apparent in sectors like technology and engineering.

Up-skilling existing workforce

Up-skilling your existing workforce is another key strategy to help your workers adapt to changing job requirements and is likely to increase their job satisfaction and productivity.

However, up-skilling requires investment, its useful to see it as a long-term investment rather than a short-term cost.

Government support is available, in the form of funding or tax incentives, check out the Gov.UK for more information. https://www.apprenticeships.gov.uk/employers/upskilling-your-workforce

Take on an apprentice

Apprenticeships offer a practical solution to the skills shortage by combining on-the-job training with classroom learning. They allow apprentices to gain industry-specific skills while earning a wage.

Apprenticeships could also benefit you, as workers can be trained to meet your specific needs.

Embrace technology and automation

Technology and automation can both cause and solve the skills shortage. On the one hand, they can displace jobs; on the other hand, they can create new jobs requiring new skills.

Technology can help your businesses become more efficient. For instance, artificial intelligence can predict future skills needs, helping you plan your workforce development.

Six ways to attracting and retaining talent

Business woman holding clipboard with employees in the background

Finding the right people for your business takes a long time and can be costly; there’s the recruitment process plus the investment in the induction and training process. However, if you don’t continue to invest in your workforce, they may decide to leave and go elsewhere.

Today, more than ever, it is important to adopt a personalised and supportive approach that meets each person’s needs individually.  Only by listening and supporting can an organisation respond to the different needs of each person and each generation. A supportive, positive work culture built on trust, respect and a genuine interest in the person, not just the employee, will pay dividends.

We’ve put together six ways to attract talent to your business and help you keep them.

  1. Implement innovative solutions. A great example of this is offering flexible working arrangements.
  2. Employer branding can also help you to attract skilled workers to your business, if you have a strong brand, you will be more attractive to potential employees.
  3. Investing in continuous learning and development for your workforce is another strategy and will help your business to keep up with changing skills needs.
  4. Offering clear career progression paths can attract ambitious workers and can you help retain them in the long term.
  5. Employee autonomy can increase job satisfaction and make employees more likely to stay with you.
  6. Build strong relationships with your employees when you create an environment demonstrating trust and visibility.

More information on retaining your key talent can be found in our previous article The Evolving Workforce

Conclusion: Working towards a skilled future

Addressing the skills shortage in the UK requires a collaborative effort with businesses, educators, and policymakers working together to develop a skilled workforce and close the skills gap.

If you are experiencing challenges with your workforce and would like some help, please don’t hesitate to get in touch with us.

References: https://neweconomics.org/uploads/files/NEF_Solving-the-UKs-skills-shortage.pdf

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Business men holding new plant representing Sustainability and the SME

The Importance of Sustainability for SMEs

In our article Planning for a Successful Year we talked about the importance of keeping up to date on industry trends so you will be better placed to make informed decisions, innovate, and adapt to changing customer needs and expectations. In this article we explore the hot topic of sustainability, why it has become critical for businesses of all sizes, and what it means specifically for small and medium-sized enterprises (SMEs).

The benefits of adopting sustainable practices

SMEs play a significant role in the global economy, by adopting sustainability practices they help build a greener future for all of us.

As the world becomes more aware of environmental challenges, consumers are demanding sustainable practices from the companies they engage with. By embracing sustainability, you will enhance your reputation and attract environmentally conscious customers.

Adopting sustainable practices will also help to reduce your carbon footprint, minimise waste generation, and conserve resources. Additionally, green practices can save costs through energy efficiency and streamlined operations. With all these business benefits, it makes sense for you to prioritise sustainability in your business and stay competitive in the evolving market.

Six green practices for SMEs

Many business owners have already taken steps towards implementing green practices in their operations, and in doing so have already reduced their environmental impact and demonstrated their commitment to sustainability to customers and stakeholders. Here are some of the practices you could consider:

  1. Adopt renewable energy sources such as solar panels to power facilities
  2. Implement energy-efficient technologies and equipment to reduce energy consumption
  3. Implement waste reduction and recycling programs
  4. Source sustainable materials and products where possible
  5. Encourage telecommuting and remote work to minimise transportation-related emissions
  6. Promote eco-friendly packaging and shipping practices

Five innovative strategies for a sustainable future  

Adopting one or more of these these strategies will help you stay ahead of the curve and position yourself as a leader in sustainable business practices this year and beyond.

  1. Embrace circular economy principles by implementing practices such as product life extension, repair services, and remanufacturing
  2. Invest in renewable energy projects to not only power their operations but also contribute clean energy to the grid
  3. Implement smart technologies and automation to optimise resource utilisation and minimise waste generation
  4. Collaborate with other SMEs and stakeholders to create shared sustainability initiatives and leverage collective impact
  5. Prioritise sustainable supply chain management by partnering with suppliers who adhere to environmentally responsible practices

Challenges and solutions for implementing green practices

  • According to NatWest’s Sustainable Business Tracker, only 35% of UK SMEs viewed sustainability action as a high priority for 2024
  • 60% of the survey panel noted that rising business costs were a significant obstacle to becoming more sustainable in the next 12 months.
  • The second-highest ranked barrier was the difficulty in measuring carbon footprint.
  • The primary challenge for 60% of SMEs lies in increased business costs.
  • Manufacturers appear to bear a heavier burden, with 66% pinpointing rising costs as a significant constraint, in contrast to the 54% reported by services companies.

While implementing green practices is crucial there are some common challenges you may encounter along the way including:

  • Limited financial resources to invest in sustainable technologies and infrastructure
  • Lack of knowledge and awareness about sustainable practices and their benefits
  • Resistance to change from employees and stakeholders
  • Complexities in navigating regulatory frameworks related to sustainability

However, these challenges can easily be overcome and here’s how:

  • Explore funding opportunities and incentives for sustainable initiatives
  • Educate employees and stakeholders about the importance and benefits of sustainability
  • Foster a culture of sustainability within the organisation through training and awareness programs
  • Collaborate with sustainability consultants and experts to navigate regulatory requirements

Measuring success: Metrics and impact assessment

Measuring the success of green practices is essential so you can track your progress and make informed decisions for continuous improvement. Some key metrics and impact assessment methods include:

  • Carbon footprint measurement to quantify greenhouse gas emissions
  • Waste diversion rate to measure the percentage of waste that is recycled or diverted from landfills
  • Energy consumption tracking to identify areas for improvement and evaluate the impact of energy-saving initiatives
  • Employee engagement surveys to assess the level of awareness and participation in sustainability initiatives
  • Customer feedback and satisfaction surveys to gauge the impact of green practices on customer perception and loyalty

By regularly monitoring and evaluating these metrics you will be able to identify areas for improvement, set realistic sustainability goals for your business, and showcase your achievements to stakeholders.

Conclusion

Adopting green practices is an ethical responsibility and will give you a strategic advantage in today’s competitive business landscape. By prioritising sustainability, you can contribute to a greener future and inspire others to follow suit.

If you would like more advice on building a sustainable business, please get in touch with your local Business Doctor.

Book a complimentary discovery call

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Raphael Fiorentino - New Business Doctor for Somerset.

Seasoned businessman Raphael Fiorentino has joined forces with the national SME support network Business Doctors, bringing his unique skills and experiences to the table.

Raphael will be operating his new business, Business Doctors Somerset, from rural Somerset, his home county. In this venture, he will be collaborating with two other established Business Doctors, Richard Tidswell (Avon & Somerset) and Paul Neck (South West), to provide comprehensive support to SMEs in the region.

After four careers spanning 35 years as a chemical engineer, strategy consultant, investment manager and most recently fintech entrepreneur, Raphael sees Business Doctors Somerset as his way of ‘paying it forward’.

“However gifted and lucky as a founder, however foresighted and resilient as a managing director, however competent and considerate as an executive, everyday SME leaders get to ride this emotional rollercoaster called entrepreneurship. I have been on this rollercoaster and have many a mentor and adviser to thank for seeing it through”.

“As a business “doctor”, one of the “procedures” I most look forward to is to deliver business valuation “booster shots”! By which I mean working with SMEs on building up well ahead of time the business fitness that will ultimately lead to their smooth exit at the desired price.”

Raphael had his 15-minutes of fame as a sportscar racing driver but now accepts that “the older I get, the faster I was”. He however remains very active when it comes to cycling and tasting fine wines.

Managing director and co-founder Matthew Levington said, “We are delighted to welcome Raphael to our close-knit network. He certainly has the experience we seek in a Business Doctor, and he is ready to ditch his corporate identity and roll his sleeves up to help others.”

Raphael can be contacted here.

Business Doctors launched in the Northwest of England in 2004 and now has offices in Bulgaria, Belgium, India, Republic of Ireland, Malta, Myanmar, Portugal and South Africa.

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Image showing profile of a head with screwed up paperwork representing Mental Health and the SME.

Running a small business can be incredibly rewarding, but it can also be highly stressful. According to a study by the National Institute of Mental Health, entrepreneurs are more likely to experience mental health issues such as depression, anxiety, and substance abuse compared to the general population.

In this article, we’ll explore the importance of mental health awareness for small business owners and provide tips on prioritising mental well-being.

Before we continue, let’s look at some facts.

According to a new study conducted by Mental Health UK and the small business lender Iowa:

  • Four in five small business owners report experiencing common symptoms of poor mental health at least a few times a year. Furthermore:
  • 80% reported experiencing symptoms of poor mental health.
  • The pandemic has made this more acute, with people reporting panic attacks and experiencing symptoms of depression more frequently since the pandemic began (read our previous article entitled Beyond the Numbers – How is Your Business Feeling?
  • 86% of female business owners reported experiencing poor mental health, compared to 77% of males.
  • Despite this, 44% of small business owners have never accessed mental health support.
  • Owning and managing a small business can bring high levels of stress and pressure. As a small business owner, you’re responsible for every aspect of your business, from finances to marketing to customer service. Factor in that you will probably be working long hours and feeling somewhat lonely, all of which can affect your mental health.

Ignoring your mental health can lead to burnout, decreased productivity, and even physical health issues.

Moreover, the unpredictability and competitive nature of the market can exacerbate stress levels, leading to chronic anxiety that affects not only the business owner but also permeates the entire business environment. Entrepreneurs often feel the weight of their employees’ livelihoods on their shoulders, which can add layer of emotional strain.

By prioritising your mental health, you can improve your well-being and your business’s success

The Impact of poor mental health on your business

  • “The top causes of long-term absence: Mental ill health (63%, acute medical conditions such as stroke or cancer 51%, musculoskeletal injuries 51%)” CIPD
  • “57% of all working days lost was due to mental health costing employers c.£44bn” 2019 National Statistics
  • “Those with good mental health are more productive” CIPD

If you’re struggling with mental health issues, it can negatively affect your business in several ways:

Decreased productivity: Mental health issues can lead to decreased focus, motivation, and energy, making it difficult to manage your workload.

Poor decision-making: When your mental health is suffering, it can be challenging to make sound decisions for your business.

Employee well-being: As a small business owner, you’re responsible for the well-being of your employees. If you’re struggling with mental health issues, it can affect their work environment and morale.

Customer satisfaction: Your mental health can also impact your interactions with customers. If you’re feeling overwhelmed or stressed, it can affect the quality of your customer service.

By prioritising your mental health, you can improve your performance, decision-making abilities, and relationships with both your employees and customers.

Additionally, a lack of attention to mental health can lead to high employee turnover rates. Employees often look to their leaders for work-life balance and company culture cues. If they see you neglecting your well-being, they may do the same or look elsewhere for a healthier work environment.

The Importance of Addressing Mental Health in the Workplace

Mental health in the workplace. Group of employees talking.

“Good mental health and good management go hand in hand” CIPD

As a small business owner, you are responsible for creating a positive and supportive work environment for your employees. To do this, it is essential that you address mental health in the workplace.

  • “15% people at work have symptoms of an existing mental health problem”
  • “Businesses can get a 5x to 10x return for investing in improved mental health” Stevenson and Farmer Report 2017

Mental health issues can affect anyone, regardless of their role or responsibilities. Promoting mental health awareness and addressing mental health issues can create a more inclusive and supportive workplace for your employees and improve productivity, job satisfaction, and employee retention.

According to NHS Talking Therapies, signs that your employees are suffering from poor mental health may include one of these: 1) Behavioural: Changes such as withdrawal/isolation. 2) Performance:  Procrastination, late deadlines, poor concentration, over working. 3) Emotional and physical:  Mood swings, irritability, fatigue and reduced motivation.  4) Cognitive: Memory, concentration, decision making. 5) Workplace:  Loss of enthusiasm, resistance to change, poor management.

Encouraging employees to take steps for self-care and seek help when needed will help contribute to a more resilient and adaptive workforce.

The NHS suggest the following tips for improving mental health:

  1. Connect with other people
  2. Be physically active
  3. Learn new skills
  4. Give to others
  5. Pay attention to the present moment (mindfulness)

More information can be found on the NHS website.

Tips for Prioritising Your Mental Health as a Small Business Owner 

Business owner (SME) taking time out for self care

It is important to lead by example, when you look after your mental health, you will send a clear message to your employees that their mental health is also important.

1.Recognise the Signs

Burnout is a state of emotional, physical, and mental exhaustion caused by chronic stress. As a small business owner, it’s essential to recognise the signs of burnout so that you can take steps to prevent it. Common signs of burnout include:

  • Feeling exhausted and drained, both physically and emotionally
  • Loss of interest and motivation in your work
  • Difficulty sleeping
  • Changes in appetite
  • Irritability and mood swings
  • Increased feelings of anxiety or depression

If you’re experiencing these symptoms, it’s crucial to take a step back and prioritise your mental health.

Understanding the root causes of your stress can also help you address burnout more effectively. Whether it’s financial concerns, workload, or interpersonal issues, identifying the stressors allows you to develop targeted strategies to mitigate them. 

2.Practice Self-Care

Self-care refers to any activity that you deliberately do to maintain your mental, emotional, and physical health. As a small business owner, it’s easy to neglect self-care in favour of work. However, taking time for yourself is crucial for maintaining good mental health.

Make a list of activities that bring you joy and make you feel relaxed and rejuvenated. These activities could include walking in nature, reading a book, or spending time with loved ones. Make time for these activities regularly, and don’t feel guilty for taking a break from work.

Consider adopting a regular exercise routine or mindfulness practices such as meditation and yoga. These will help reduce stress and improve overall mental health. Self-care is not a luxury but is necessary to run a successful business.

3.Seek Support

Running a small business can be isolating, and having a support system to turn to when you’re feeling overwhelmed is essential. This could be friends, family, or fellow small business owners. Feel free to reach out for support when you need it.

You can also seek professional help from a therapist, mentor or business coach who will provide you with coping strategies and support to manage your mental health.

Participating in local business groups or online communities can offer camaraderie and the opportunity to share experiences with peers who understand your unique challenges. Networking provides emotional support and can lead to collaborative solutions to business problems.

4.Set Boundaries

As a small business owner, it’s easy to let work take over your life. However, it’s crucial to set boundaries and create a healthy work-life balance, such as setting specific work hours, delegating tasks to employees, and learning to say no to extra work or commitments.

Setting boundaries can help prevent burnout and ensure you have time for self-care and other activities outside of work.

Learn to delegate effectively and trust your team with responsibilities. This empowers your employees and gives you the space to focus on your well-being and the strategic aspects of your business.

5.Invest in Technology

Technology has made it easier than ever for small business owners to manage their workload and stay organised. Investing in technology can streamline processes, reduce stress, and free up time to focus on your mental health.

Use project management tools, accounting software, and other applications to help you stay on top of your workload and reduce stress.

Technology can also facilitate better communication with your team, allowing for more efficient collaboration and time management. Automating routine tasks can significantly lower your daily stress levels and give you a clearer mind to tackle the more complex aspects of your business.

Conclusion

As a small business owner, it’s easy to prioritise your business’s success over your mental health. However, neglecting your mental well-being can have serious consequences for both you and your business. By prioritising mental health awareness and implementing strategies to support your mental well-being, you can improve your performance, decision-making abilities, and overall satisfaction with your business.

Remember, your mental health matters, and taking care of yourself is crucial for the success of your business.

If this article resonates with you and you would like to speak to one of our experts, to help lighten your load, please get in touch.

Book a complimentary discovery call

If you want to avoid the pitfalls of business growth, book a complimentary discovery call with one of our expert advisors.

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Senior business owner with two sons representing a multi-generational workforce

Thinking of starting a family business?

UK family businesses employ 13.9 million people, generate £1.7 trillion in turnover, and contribute £575 million gross value added (GVA) to UK GDP.

(Source: IFB Research Foundation, The State of the Nation – The UK Family Business Sector 2021-22).

It is reported in the UK that 90% of all private businesses fall into the ‘family-owned’ category and play a vital role in our economy, leading the way in driving growth and employment.

According to a PwC Global Family Business Survey conducted in 2023, UK family businesses are seeing the largest growth increase in 15 years, and nearly three-quarters (73%) of family businesses that experienced double-digit growth over the last financial year are those with a clear set of family values and an agreed purpose.

But before you jump headfirst into a new family venture, it’s important to be aware of some common pitfalls.

Challenges of a family-run business 

Running your own business comes with many challenges, but being part of a family-run business brings further underlying obstacles and potentially more pressures.

These are the most common issues we come across.

Work life balance - being immersed in the business 24/7

Establishing clear boundaries between work and home life is essential in maintaining a healthy work-life balance in a family-owned business.

So often, business owners will leave work only to discuss work issues over the dinner table.

Sticking to normal working hours where possible and leaving work behind allows you to switch off and make time for your family.

Ineffective planning and communication

Many owners of family businesses feel under pressure to adapt or change, yet due to the nature of living and working together, key issues are often not discussed in detail or in a structured fashion; therefore, change is an impossible feat – you cannot make positive changes if you don’t communicate the aspects of your business operations that are not working. However, You only need to make a few small changes to ensure your business stays competitive and sustainable for the foreseeable future.

One minor but significant change to your business could be to hold structured, quarterly shareholder meetings to review the business growth plans and assess these against the overall business strategy. Analysing your financial information monthly, not just as a family, but involving your key managers and team leaders will help enormously, too. Ensure you document any actions, allocate responsibility, and set agreed time frames.

Board and management meetings shouldn’t be discussions that you hold over the dinner table!

Generation gap –dealing with family relationships in the workplace

Many family businesses have been passed on through the generations, resulting in many different generations working together. Each family member will probably have very different views and management styles.

Older family members may be reluctant to change things, whilst younger members are impatient for change.

For a business to evolve and succeed in a changing landscape, Getting everyone on the same page and handling any differences professionally is essential.

Not the right people in the right roles

Workforces comprised of a high proportion of family members will almost certainly result in individuals not being in the right roles. Perhaps they have been employed just because they are a family member and not due to their skills or suitability for a specific role.

Consider recruiting non-family members if you have a skills shortage that may hamper your future growth.

Attracting key skills and talent must be one of the main focuses for future business survival. So, ensure your marketing, brand, and reputation are appealing, not just to your customers but also to future employees.

Not being a family member within a family business can be perceived as a barrier to working for you, so consider how to attract and retain talent. What opportunities could you offer for further personal development, such as support through one of the new degree-level apprentices?

Consider how you could share the rewards through bonus schemes or options based on business performance. The more diversity you can bring into the management and business, the more likely you will have a more robust and higher-performing business. So, do consider looking outside the family for critical roles.

Are family businesses more likely to succeed or fail?

Family firms are not necessarily more likely to succeed than non-family-run businesses. As management consultants working exclusively with SMEs, we do tend to come across family-owned and run companies that would be more likely to survive long-term.

This is mainly because many family businesses are not necessarily striving to be the most profitable. Instead, they are run within markets and at a level to sustain the family, where independent organisations can be more aggressive regarding profit margins and market share.

That’s not to say that family-run businesses cannot run with tremendous success. Families run some of the most successful companies in the world.

Benefits of going into business with your parents

Trust is the most significant benefit of going into business with your parents. Ultimately, you have known them for longer than anyone else, giving you the confidence to have a working relationship with them. Equally, this can also have its downfalls as you will also know their shortcomings.

We often find that parent and offspring businesses benefit from their close family relationships as they complement each other’s strengths and have a shared outlook and focus for the company.

Experience is another key advantage of going into business with your parents. Parents often bring experience from living and working through issues such as economic cycles or similar environmental factors that can challenge small businesses.

Raising finance for a family business

We often find that small business owners tend to identify what they want for funding or investment and then build a plan in support of this, but we don’t believe this is the right approach.

If you are seeking finance, you must show that you have a clear strategic plan for your specific business. To help, here are eight simple considerations for you:

  1. What Products or services are you providing?
  2. Who will buy them no, the future, and why are they being bought?
  3. What is the market profile and perceived competition?
  4. Consider the impact of STEP factors (Social, Technological, Economic, Political) on your business?
  5. Who will be doing what within the business – is the culture based on the values and vision?
  6. Do you have detailed financial figures to demonstrate sustainable, profitable growth?
  7. What investment or funding is required, and what is the most efficient combination that meets the needs of the business and its owners?
  8. What does the business want to be famous for?

You will need to give up a stake in your business in return for cash coming in, and your investor will expect to see a return on their investment, whilst that may not be the priority for you, the business owner.

By setting out what you want to achieve first and documenting what that involves, you may find that investment may not be needed.

Succession Planning

Succession planning is a subject which is skirted around or regarded as taboo; however, as a family business, it is vital to have the exit discussion with your next generation sooner rather than later.

Younger family members and staff will wonder when the senior family members will step down.

We recently supported a local family business with succession planning; the founder had recently turned 65, and at the time, his wife, son, and daughter worked in the industry, along with another 16 employees.

When we facilitated the exit discussion during a shareholder meeting, some family members divulged that they had no intention of staying in the business for the long term.

This wasn’t because it was a bad business; they were very successful; it was because the younger generation wanted to go off and try something different.

While the business owner was disappointed, we are now supporting the family in securing the structure to sell the business as a going concern.

Should selling the family business to either the highest bidder or to a management buyout be your option, the critical aspect is managing yourselves out of the company.

Managing yourself out of the company takes time and can be challenging, not just in delegating tasks to others (particularly non-family members) but also in transferring all those long-term and trustworthy relationships you have with your customers and suppliers.

Start by drafting a future company structure and decide the key roles and responsibilities for these. For each role, determine the essential skills, knowledge and attributes required to fulfil those roles effectively. Rather than pushing square pegs into round holes, decide who within your current team you can develop and mould into those new roles. If you have gaps, you may need to recruit.

The family business we mentioned has managed to secure many of the roles internally over the last 18 months, promoting two existing employees to managers. It has even passed over the responsibility of their family business bank account to a non-family member.

Their one main issue, however, is not having someone to take the reins of the business, and that’s a process we are working on together over the next few months.

Finally, ensure you seek external professional advice regarding the changes you decide to implement and collectively agree on a plan; continually work on it together and towards the goal of being able to step down.

How to build a valuable family business

Whether you are looking at a succession or growth strategy, it is essential to build the value of your business so it is more attractive to potential investors and buyers. When you build value in your company, you will have a more sellable business.

Our online Value Builder survey will unlock your current business value; you will also get a 28-page report with recommendations for improvement.

We also run Freedom seminars and workshops that focus on building value in your business so you can have the freedom to choose whether to stay, pass on or exit.

Summary

We have been working with family run businesses for the past 20 years so we fully understand the challenges and the growth potential.

If you need a sounding board, confidante, or facilitator to help you manage some of the issues associated with family-run businesses, please get in touch.

References:

Breaking Big was written by Co-Founder Matt Levington and includes many anecdotes from working with family run businesses.

View our case studies for more information:

South Manchester family firm increase turnover by 40% and create eight jobs in just 12 months.

Manufacturer of arts and crafts items for the education sector, has achieved a 28 percent increase in turnover and is in line to break the £5 million barrier.

Book a complimentary discovery call

If you want to avoid the pitfalls of business growth, book a complimentary discovery call with one of our expert advisors.

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Alastair McLeod Business Doctor Northamptonshire with founders Matt Levington and Rod Davies
Alastair McLeod Business Doctor Northamptonshire.

Business Doctors open new advisory office in Northampton

We are delighted to introduce Alastair McLeod, Business Doctor for Northamptonshire.

Alastair has worked within small and large businesses in the medical industry for over 25 years and will be drawing on his wide experience to help Northamptonshire SMEs achieve their vision.

Alastair has a strong sales, marketing, and business development background, so he is well-equipped for his new role.

“Northamptonshire has a vibrant and talented business community – I’m very excited about helping them unlock their full potential and contribute to producing future business powerhouses that will provide jobs and opportunities for the whole community” Alastair said.

Alastair is already paying it forward by offering a free business health check to any business owner within Northamptonshire.

Business owners are also invited to meet Alastair in person at his launch event at Wicksteed Park taking place on 8th March.

Outside of working hours, Alastair has a wide range of interests, including mentoring his “Generation Z” sons, fitness, playing the guitar, reading and following the stock market.

Matthew Levington, co-founder of Business Doctors, said, “Alastair is a great addition to Business Doctors; he shares our passion for ‘paying it forward,’ and I have no doubt he will make a big difference to his local community.”

Get your free business health check with Alastair

If you have a business in Northamptonshire and would like to have a chat with Alastair, book your free business health check here.

Book a complimentary discovery call

If you want to avoid the pitfalls of business growth, book a complimentary discovery call with one of our expert advisors.

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