Business Doctor Helps St Francis Hospice Improve Relationships

Business Doctor Brian Hull is helping one of the largest adult hospices in the UK to improve how it manages relationships with its multiple stakeholders and partners.

Established over thirty years in Romford, Essex, Saint Francis Hospice is an independent charity with a team of specialist consultants, doctors, nurses and a range of other health and social care professionals who provide care and support to individuals, their carers and family members, in Havering, Brentwood, Barking & Dagenham, Redbridge and West Essex.  Alongside its team of professionals, the hospice also works with over 800 skilled and committed volunteers.

After hearing about his work with businesses in the area, the hospice called upon Business Doctor Brian Hull to help improve its relationships and develop a strategy for 2015 to 2020.

Chief Executive Officer Pam Court says: “This year, we need to raise £7.3 million in voluntary income, so every donation from individuals and organisations is important to us.  Working closely with the entire team, from trustees to heads of departments, Brian has really helped us to strengthen our relationship management strategy.

“Like all charities, St Francis Hospice is increasingly having to become more business focused to ensure we are able to continue to deliver the very highest standards of care.  We have been extremely pleased with the work Brian has delivered, helping us develop a more service oriented culture with respect to public sector funders, NHS healthcare professionals and the many others partners involved in the provision of care.”

Business Doctor Brian Hull said: “We worked closely with the hospice, providing guidance, training and coaching on formulating both their overall external strategy brief as well as supporting them in developing their internal strategy document.  The ultimate objective for Saint Francis is to have a deeper and more informed engagement with the communities they serve and to ensure that they can tailor their services to effectively and efficiently deliver to the needs of the communities and people that require their services.”