Business Strategy - pieces of a jigsaw puzzle

Being a small business owner comes with unique challenges, but navigating the world of strategy doesn’t have to be one of them.

This article demystifies strategy and breaks it down into actionable steps. Whether expanding your product line or entering new markets, a well-thought-out strategy can be your roadmap to success. So, discover how strategic thinking can transform your small business into a powerhouse.

Demystifying strategy

You might ask, “Why do I need a strategy?” The answer is simple: A clear strategy guides your decisions, aligns your team, and helps you seize opportunities. It forms the foundation of all that we, as business owners, build our enterprises upon.

“A well-defined strategy is crucial for businesses of all sizes to set a clear direction and achieve long-term goals.

It is a common misconception among small business owners that strategy is only for large corporations. Many believe that strategic planning is too complex or unnecessary for their smaller operations when, in fact, a well-defined strategy is crucial for businesses of all sizes to set a clear direction and achieve long-term goals. 

Another misunderstanding is that strategy is synonymous with tactics. Small business owners often confuse strategic planning with day-to-day operational decisions. While tactics involve specific actions to achieve short-term objectives, strategy is about setting a long-term vision and determining the best path to reach it.

Why small businesses need a strategy

A strategy helps us understand and define what success looks like for our business, allowing us to establish its purpose and the values needed to guide how we operate.  A strategy provides a roadmap for our business, shows us our destination, and identifies useful stopping points along the way.

After all, who would set off on a journey without knowing where they were heading or how they would get there?

It’s surprising then that, according to a recent survey conducted by Barclays, a staggering 47% of small business owners have no formal strategy to support their business growth. Of that total, 25% have an informal, verbal business plan, whilst 23% have no plan whatsoever.

“70% of small businesses that implement strategic planning report improved performance.” Source: CEO Hangout

Why is a business strategy often forgotten?

Virtually every business owner I have met has some kind of business vision in their head, but it is often unstated, almost sub-conscious. Nevertheless, that core belief drives them to growth and achievement. In the early days, this, along with boundless energy, enthusiasm and hard work, can be enough to deliver some initial success.

As time passes and the business gets busier, many owners find that they simply don’t have the time to step back from the day-to-day and think about a long-term strategy. Business planning becomes a luxury that they can’t afford.

“60 of small business owners feel overwhelmed by the strategic planning process.” source: Truist Survey

The problem becomes compounded if sales dip, costs rise or competition bites. The business starts to suffer. Time is the most precious of commodities, and it gets harder to spare. Every free moment is spent putting out fires. Many business owners feel like they’re on a ship without a rudder, blown by the winds of fortune, with no control over where they might land.

Make time for strategy

Businesses with a clear strategy grow revenue 50% faster than those without – Source: McKinsey

The most successful business owners I have encountered are successful because they have spent time outside their business, thinking about strategy and developing a formal action plan.

They understand their values and the purpose of their business in their customers’ eyes. They strive to achieve financial targets and understand the means needed to achieve them. They know what risks they might be facing and have a plan to minimise them—or even turn them into opportunities.

Most of all, they understand their unique point of difference—the thing that gives them a sustainable competitive edge and makes them truly valuable to their core customer base. They know who their most valuable customers are and how to reach them.

How to cultivate a healthy business

Business man with apple and laptop representing a healthy business

It’s important to remember that business strategy isn’t solely about aggressive growth. It’s about cultivating a healthy business that thrives sustainably over time. While growth can be exciting, it’s just as crucial to focus on building a stable foundation, making informed decisions, and maintaining a loyal customer base. This balanced approach can help you weather market fluctuations and ensure long-term success. By striving for health over hustle, your business can enjoy a prosperous future where growth is one of many achievements, not the sole goal.

Emphasising a sustainable approach requires you to understand your market deeply and be adaptable to its changes. Ensure that your business strategy is not rigid but a dynamic framework that evolves as new opportunities arise. Listen to customer feedback, monitor industry trends, and be ready to pivot when necessary. This flexibility allows your business to survive and excel amidst uncertainty. 

Moreover, developing a sound business strategy involves setting clear, attainable goals. These goals act as milestones on your growth journey, providing direction and purpose. Remember, it’s not just about setting them; consistently review and adjust them to align with your shifting business environment and customer needs. By doing so, you maintain forward momentum, ensuring your business strategy remains relevant and practical. 

Lastly, don’t underestimate the power of a motivated team. Ensure your employees understand the business strategy and see their roles in its success. A unified team working towards a shared vision boosts morale and productivity, indirectly reinforcing your strategy’s effectiveness. Collaboration and communication within your team can spark innovative solutions and drive your business toward its strategic objectives.

Conclusion

Many business owners believe they can handle strategy independently without any external input. While they may deeply understand their business, seeking outside perspectives from mentors, advisors, or industry experts can provide valuable insights and help refine their strategic approach.

Creating a business strategy is not difficult, but it does take a little time and focus to get it right. It’s not always that easy when you’re busy running a business, especially when urgent meets important; urgent usually wins. I always advise business owners to try and make time to step out of their business and think about what they want to get from it.

Making the time is the first step. I have never encountered a business owner who has regretted taking it.

More information

At Business Doctors, we can help you take that step with our business advice and support. We can help you plan ways to spend more time on your business, rather than in it, work with you to build a strategy to grow your business, and, crucially, make it happen.

If you’d like to learn more about what Business Doctors can do to help your business, get in touch

Other articles relating to business strategy include:

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If you want to avoid the pitfalls of business growth, book a complimentary discovery call with one of our expert advisors.

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A businesswoman planning to have a successful business

“Growth is never by mere chance. It is the result of forces working together.” — James Cash Penney.

In our series of business growth articles, we have explored some key components for building a successful business growth strategy, the importance of having a purpose, some roadblocks to achieving growth and how to develop a winning business strategy.

Now comes the exciting bit, making it happen, where you will see your plans come to fruition, and you and your team can start to put all your plans into action. 

Ready, steady, grow!

“Your value proposition is what sets your business apart from the competition and is the reason why customers choose your business over others. To scale your business exponentially, it is essential to have a value proposition that is both unique and compelling. This means understanding what makes your business different and why it matters to your target market.” Forbes

You have decided upon a business growth strategy; you should have also identified your market, the opportunity size, and what products or services you will promote.

You should also know who your most valuable customers are and be aware of your competition.

Before diving in, take a deep breath and ask yourself if your plans are feasible, achievable and deliverable. Think about and document your strengths and weaknesses.

What are you great at?

They might be a high service level, prompt delivery, high-quality product or the ability to listen to your customer’s needs before offering a solution. Keep doing these things well, and tell people about them. Obtaining testimonials and case studies is a great way to share your strengths and promote your business through marketing.

Where can you improve?

Be honest and list improvement areas; these become your first actions in your business improvement plan. You may need to improve systems, branding, corporate image, and communications across the business, refine team meetings, host one-to-ones or enhance the measurement of business metrics.

Where are you vulnerable?

What are the significant risks in growing your business? Does your business revolve around one or two key people? Dependency on specific individuals poses a risk and can restrict your business growth, so you will need a plan to mitigate this.

What is your competitive edge?

What makes you stand out from the crowd? What’s your Unique Selling Proposition (USP)? Write these down and form your key messages around them.

Create a winning team

Look at your current organisational structure and ask yourself if it is adequate and able to handle an increase in business. If you don’t currently have the right people in the right roles, you may need to make some tough decisions. 

Focus on the job roles and competencies you need rather than building the business around existing individual staff members.

Consider recruiting a business development executive who can get to know your customers and your business inside out to prepare you for new growth opportunities.

Get your team onboard

If you want your business growth strategy to have the best chance of success, you will need to get your team on board. Share your purpose, so your staff have a clear understanding of what the company stands for and delivers. See our Staff engagement post for more information.

Establish real sales targets and share these with your team. Give your staff ownership and the tools to deliver. Measure their performance and follow up with them regularly, providing praise and managing poor performance face-to-face.

Chase margin, not turnover

In the first few years of your business, you may have said yes to every opportunity; now, it is about chasing margin, not turnover and being confident in saying no.

Focus on high-margin generating revenue and do more of those pieces of work which make higher profits and have less hassle factor.

Develop strategic partnerships

Build relationships with strategic partners – for example, businesses that are selling something different to you but to the same target market; you may well complement each other.

Work smarter, not harder

Outsource non-core activities such as marketing, social media, website development, accountancy/bookkeeping, and HR so that you can spend your time strategically and operationally on high-revenue generating tasks. It might seem expensive to pay someone, £25-£50 per hour or £400 per day, to do something you could do yourself, but free up more of your non-productive time, and you’ll be surprised what new business you can generate. 

Systemise your business processes

Invest in IT software to secure processes and take human interaction out of as many tasks as possible – this helps with consistency, customers will get a consistent and robust level of service, allowing you to step out of the business. Consider ERP – Stock ordering/management systems; CRM – Customer Management and accounts systems. There are many on the market, and some are even sector-specific. 

“If you always do what you’ve always done, you’ll always get what you’ve always got.” Henry Ford

Navigate your route to business growth success

Here are some common pitfalls you may encounter as you begin your business growth journey and how to avoid them.

  1. Set SMART objectives monthly, quarterly, and annually. Stretch these and aim for the moon. One tip is to work to a 90-day plan. When faced with many tasks on the to-do list, ask yourself: What could I do today or tomorrow that will make a positive impact on my business this month? Then do it.
  2. You cannot do everything yourself, so think about outsourcing or delegating and escape the Owner’s Trap
  3. Have a plan and review actuals versus budgets and do something different to rectify any variances. Why not ask yourself every Friday afternoon: What went well this week? What didn’t go so well? What am I going to do differently next week? Then, plan those tasks in the diary.
  4. Surround yourself with like-minded associates and a support network because running a business can be lonely.
  5. Fail fast and bounce back from the falls and disappointments – James Dyson once said that if you haven’t failed, you are not trying hard enough.
  6. Find out how to effectively get your product or service to market; if it is a challenge, outsource to a marketing or sales specialist, particularly if it is not your forte.
  7. Get out there – Be sociable, network, go to seminars, events, Expo’s. Interact, learn and get yourself known in your marketplace.
  8. Your best salespeople are your customers – make sure they become advocates. Ask for testimonials and case studies to build social proofing. Keep in close contact with these customers as they will have many contacts they could introduce/refer you to.
  9. Keep a close eye on your finances and future working capital requirements. Rapid growth can cause just as many company failures as having no growth. Ensure you use accountancy software such as Xero, QuickBooks, Sage One etc. Create and have current robust business KPIs at your fingertips; this helps when you go for funding or to the bank to finance growth. Take a look at our 12 tips for managing cash flow.  

Don’t let doubt stop you from growing your business

We all have moments of doubt from time to time. As business leaders, we must push through them and believe in ourselves. As if this wasn’t hard enough, we have to learn how to believe in ourselves when we are feeling at our most alone and vulnerable. In amongst that noise, we then have to be able to recognise when we are the very factor that is holding back the company’s growth! The only way to do this is to commit to growing your business by making the changes necessary whilst maintaining our self-belief!

Don't become an employee in your own business.

Working long hours seven days a week will not make you more productive, effective or successful. It will make running your business a chore and a millstone around your neck; you will become a slave to the tasks and needs of the business. 

Take time for yourself by planning your downtime in the diary now at the start of the New Year – plan your family holidays and put these in the diary first. Work around these dates and don’t cancel, because if you don’t take your holidays, you’ll compromise your most important relationships.

I hope that our series of business growth articles has motivated you to think about some of the things that you need to implement in order to grow your business. If you feel overwhelmed by these considerations, that’s normal; no one can achieve their aspirations without help and guidance.

If you think you could benefit from help and guidance from someone who has been where you are and encountered the same challenges, please contact us.

We can arrange a free business health check to help you set a clear vision and understand the key steps you need to take to fulfil your aspirations for business growth.

Business Growth Article 6/6

Book a complimentary discovery call

If you want to avoid the pitfalls of business growth, book a complimentary discovery call with one of our expert advisors.

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