Business Strategy - pieces of a jigsaw puzzle

Being a small business owner comes with unique challenges, but navigating the world of strategy doesn’t have to be one of them.

This article demystifies strategy and breaks it down into actionable steps. Whether expanding your product line or entering new markets, a well-thought-out strategy can be your roadmap to success. So, discover how strategic thinking can transform your small business into a powerhouse.

Demystifying strategy

You might ask, “Why do I need a strategy?” The answer is simple: A clear strategy guides your decisions, aligns your team, and helps you seize opportunities. It forms the foundation of all that we, as business owners, build our enterprises upon.

“A well-defined strategy is crucial for businesses of all sizes to set a clear direction and achieve long-term goals.

It is a common misconception among small business owners that strategy is only for large corporations. Many believe that strategic planning is too complex or unnecessary for their smaller operations when, in fact, a well-defined strategy is crucial for businesses of all sizes to set a clear direction and achieve long-term goals. 

Another misunderstanding is that strategy is synonymous with tactics. Small business owners often confuse strategic planning with day-to-day operational decisions. While tactics involve specific actions to achieve short-term objectives, strategy is about setting a long-term vision and determining the best path to reach it.

Why small businesses need a strategy

A strategy helps us understand and define what success looks like for our business, allowing us to establish its purpose and the values needed to guide how we operate.  A strategy provides a roadmap for our business, shows us our destination, and identifies useful stopping points along the way.

After all, who would set off on a journey without knowing where they were heading or how they would get there?

It’s surprising then that, according to a recent survey conducted by Barclays, a staggering 47% of small business owners have no formal strategy to support their business growth. Of that total, 25% have an informal, verbal business plan, whilst 23% have no plan whatsoever.

“70% of small businesses that implement strategic planning report improved performance.” Source: CEO Hangout

Why is a business strategy often forgotten?

Virtually every business owner I have met has some kind of business vision in their head, but it is often unstated, almost sub-conscious. Nevertheless, that core belief drives them to growth and achievement. In the early days, this, along with boundless energy, enthusiasm and hard work, can be enough to deliver some initial success.

As time passes and the business gets busier, many owners find that they simply don’t have the time to step back from the day-to-day and think about a long-term strategy. Business planning becomes a luxury that they can’t afford.

“60 of small business owners feel overwhelmed by the strategic planning process.” source: Truist Survey

The problem becomes compounded if sales dip, costs rise or competition bites. The business starts to suffer. Time is the most precious of commodities, and it gets harder to spare. Every free moment is spent putting out fires. Many business owners feel like they’re on a ship without a rudder, blown by the winds of fortune, with no control over where they might land.

Make time for strategy

Businesses with a clear strategy grow revenue 50% faster than those without – Source: McKinsey

The most successful business owners I have encountered are successful because they have spent time outside their business, thinking about strategy and developing a formal action plan.

They understand their values and the purpose of their business in their customers’ eyes. They strive to achieve financial targets and understand the means needed to achieve them. They know what risks they might be facing and have a plan to minimise them—or even turn them into opportunities.

Most of all, they understand their unique point of difference—the thing that gives them a sustainable competitive edge and makes them truly valuable to their core customer base. They know who their most valuable customers are and how to reach them.

How to cultivate a healthy business

Business man with apple and laptop representing a healthy business

It’s important to remember that business strategy isn’t solely about aggressive growth. It’s about cultivating a healthy business that thrives sustainably over time. While growth can be exciting, it’s just as crucial to focus on building a stable foundation, making informed decisions, and maintaining a loyal customer base. This balanced approach can help you weather market fluctuations and ensure long-term success. By striving for health over hustle, your business can enjoy a prosperous future where growth is one of many achievements, not the sole goal.

Emphasising a sustainable approach requires you to understand your market deeply and be adaptable to its changes. Ensure that your business strategy is not rigid but a dynamic framework that evolves as new opportunities arise. Listen to customer feedback, monitor industry trends, and be ready to pivot when necessary. This flexibility allows your business to survive and excel amidst uncertainty. 

Moreover, developing a sound business strategy involves setting clear, attainable goals. These goals act as milestones on your growth journey, providing direction and purpose. Remember, it’s not just about setting them; consistently review and adjust them to align with your shifting business environment and customer needs. By doing so, you maintain forward momentum, ensuring your business strategy remains relevant and practical. 

Lastly, don’t underestimate the power of a motivated team. Ensure your employees understand the business strategy and see their roles in its success. A unified team working towards a shared vision boosts morale and productivity, indirectly reinforcing your strategy’s effectiveness. Collaboration and communication within your team can spark innovative solutions and drive your business toward its strategic objectives.

Conclusion

Many business owners believe they can handle strategy independently without any external input. While they may deeply understand their business, seeking outside perspectives from mentors, advisors, or industry experts can provide valuable insights and help refine their strategic approach.

Creating a business strategy is not difficult, but it does take a little time and focus to get it right. It’s not always that easy when you’re busy running a business, especially when urgent meets important; urgent usually wins. I always advise business owners to try and make time to step out of their business and think about what they want to get from it.

Making the time is the first step. I have never encountered a business owner who has regretted taking it.

More information

At Business Doctors, we can help you take that step with our business advice and support. We can help you plan ways to spend more time on your business, rather than in it, work with you to build a strategy to grow your business, and, crucially, make it happen.

If you’d like to learn more about what Business Doctors can do to help your business, get in touch

Other articles relating to business strategy include:

Book a complimentary discovery call

If you want to avoid the pitfalls of business growth, book a complimentary discovery call with one of our expert advisors.

Related Posts

Man in front of an A Board representing a Business Planning Session.

Why you need a business plan

A business plan will provide you with a clear outline of all the actions that need to be taken to achieve steady growth and success. It will help you manage business critical factors, hiring, budget and revenue potential, all important factors for you as the business owner as well as potential future investors.

A business plan will also provide you with essential insights, establish timelines, and prevent potential risks. It is the foundation that will help your business grow, evolve, increase market share and respond to increased demand. 

Yet when working with small business owners, we often hear them say, “I’ll be happy if we do the same as last year.” But that isn’t a plan as such; it’s more an acceptance that there’s nothing they can do to change their business performance and that their business growth is out of their hands.

VistaPrint survey results

Four in five (83%) UK SMEs are struggling to plan for 2024, according to data released by VistaPrint (VistaPrint and Enterprise Nation help UK SMEs plan for growth with £150,000 grant programme).

Despite 58% of UK small business owners anticipating growth in the year ahead – many are unclear on where this will come from. Over half (55%) have a “rough” business plan but nothing detailed, while 13% do not have a plan at all. Among the small business owners who stated they had a plan, almost half (45%) were unable to plan beyond the first half of the year.

And there is a similar picture when it comes to achieving financial targets. While just over a third (34%) are confident that they’ll hit targets, a more significant proportion (40%) are unsure and 11% suspect they will not. This uncertainty continues when it comes to their long-term business prospects. Almost two-thirds (59%) believe there is a risk they will have to close their business as a result of the cost-of-living crisis. One in five (20%) are already redirecting marketing budgets towards survival – with 57% among these, using it to pay the energy bills.

The current uncertainty results from recent economic challenges for UK SMEs, where four in five (79%) have had to change their business plan. Two in five (41%) small business owners have increased their hours over the past few months, at an average of 7 hours per week. Stress has also increased amongst small business owners, with 60% stating their stress levels have increased in recent months due to the economic landscape.

How to develop a business plan

If you are serious about growing your business to the next level, it’s clear that you will have a much better chance of success when you have a plan, one that is meaningful and achievable. 

Strategic planning requires you to step back from your day-to-day operations, articulate where your business is heading and set long-term goals, objectives and priorities for the future.

Your business plan should cover a three-to-five-year period and set out the tasks, milestones and steps needed to drive your business forward. It will help you focus your efforts on the right thing and will ensure everyone in your business is working towards a common goal. 

Business planning will help you agree on actions that will contribute to your business growth, align resources for optimal results, prioritise financial needs, build competitive advantage, engage with your staff, and communicate what needs to be done.

Another significant purpose of business planning is to help you manage and reduce business risks. Growing a business is inherently risky. Detailed planning may help you remove uncertainty, analyse potential risks, implement risk control measures, and consider how to minimise the impact of risks should they occur.

For the best results, set aside some time (at least half a day initially), preferably off-site, where you, your management and sales teams can run through some exercises to better understand the marketplace, opportunities, and potential challenges over the next 12 to 18 months and agree on actions.

Four key questions to ask

As a starting point, consider the following four questions – the answers will be key in forming the basis for your Plan.

  • What are your key drivers? In other words, why did you start the business in the first place
  • Where do you want your company to be in 5 years
  • Do you understand your market?
  • How big is the opportunity, and what products or services will you promote?
  • Who are your most valuable customers?
  • Who are your competitors for those high-value prospects and customers?

Essential components of a business plan

1.Executive Summary

Summarise all the sections in your business plan, including your business vision and goals.

2.Purpose, Goals and Vision

Share your core values as a business owner, collaborate with your people, and work out what means most to you collectively and carve out a meaningful set of values.

Think about what you want and expect from your team and what they want and expect from you. 

This process will unite you and your people in ways you couldn’t imagine. We have seen companies who have tried to do this in isolation from their employees – it never works. It must be done together. Once you have done this, the values must pervade all.

Your values are the standard against which your company can measure everything and everyone. Describe your company goals, target audience and products or services. Think about what problem you want to solve for your customers. Read more on purpose.

3.Sales and Marketing

Develop a SWOT analysis to help assess your strengths, weaknesses, opportunities, and threats.

Describe how you will take advantage of your strengths and eliminate your weaknesses.

It’s important to know who your competitors are, document their strengths and weaknesses and consider if their weaknesses could benefit you.

Determine which market forces (drivers) are affecting your customers and, possibly, their customers. Are the social demographics within their area of influence changing? Are they growing or shrinking? Are the age profiles of their customers/end users changing?

What effect does developing technology have on your customers and their customers? Do you face stiffer competition due to cheaper manufacturing and automated delivery processes, or are traditional buying habits changing through utilisation and access to online information and social media?

Consider trends caused by economic fluctuations and the effect of currency exchange rates. Ensure you consider any political factors and their potential impact on the marketplace.

Review your current product/service sales split against total sales revenue. Then, determine which revenue stream delivers the highest gross margins and which covers costs.

Focus on the areas in which to increase sales over the short term. For each existing customer, highlight what products or services they buy from you and, importantly, what they don’t buy. Ask yourself if you’re getting your ‘share of their wallet’ or if there are further products you could sell to them.

4.Management Team and Structure

Your business is a system, and every part has an impact on all of the other parts. To change one thing means to change everything. Change-related problems often occur because the business has changed one or two things but attempted to keep everything else the same. Leaders and part owners must be crystal clear on the business vision. They must share the business values and understand the need or purpose in the market that their part of the business fulfils as well as the business as a whole. 

Plot your current management and organisation structure. Consider whether you have the talent to achieve your business plan and if you have the right people in the right roles.

5.Operating Plan

An operational plan can ensure that a business stays on track, whether for a single project or a set amount of time.

It should include:

Who should be working on what?

How can we mitigate those risks?

How will resources be assigned for different tasks?

Are there any internal and external risks facing the business?

Who currently does what and when, and how will this need to change to accommodate your new plans? 

An operational plan may also highlight any business areas that need improving. For example, if you wish to achieve a 25% increase in production over the next year, you may notice that you need the mechanical capacity to hit this target. Once you realise this, you can put another plan in place to increase your revenue streams to afford new machinery to increase production.

6.Financial Projections 

Not only does a financial forecast sense check your Plan, but the process also gives you a benchmark and something to review against with the added value of the opportunity to adjust your business activities as it develops.

Eight financial questions to ask yourself

  1. What will your next quarter’s turnover and net profit figures look like? The next year? The next five years?
  2. What will the sales split look like across your product lines?
  3. How much will your cost of sales (i.e. purchase cost, material cost and delivery) be?
  4. What is your Gross Profit Margin (GPM) per product/service?
  5. What are your fixed costs for each month (rent, rates, utilities, insurance, wages, etc.) and your break-even point?
  6. Are there any exceptional items or purchases to be made in the next 12 months, and how will these be financed?
  7. How do your cash flow and working capital requirements roll forward from month to month?
  8. Looking forward, are there any sticking points you may need to cover with a loan or an overdraft facility from your bank?

Setting your cash flow forecast

Obtain up-to-date financials for the previous full year, as well as management account P&Ls sorted by month-to-date. Before you look forward, you need to assess what current trading looks like and if there are any trends. Does seasonality swing sales revenue? Do your costs of sale increase dramatically during busy periods as you hire sub-contracted labour? 

If you are using sub-contracted labour continuously, consider recruiting your own employees. Having your own staff will be more cost-effective in the long term, give you more control and secure future capacity for growth. If material purchases are high, could you reduce costs by negotiating better terms or going to a different supplier? Ensure there isn’t a lot of wastage/surplus or write-off of materials in the delivery process too. If there is, where and how could this be improved?

Review your fixed costs, wages/rent/rates/energy, motor expenses, print and stationery, bank and interest charges, and general expenses and think about how you can do something different to reduce your expenses. Write down a list of actions and, before you plot the next few year’s growth plans, adapt what you can immediately, turning these items into quick wins.

Start plotting numbers and setting targets for each trading month ahead. Start with a blank sheet of paper and set a realistic but stretched sales target for each month based on each product or service offered, and create separate invoice codes so you can measure and track.

Consider how an increase in sales will affect fixed costs and the capacity to deal with more significant volumes. Do you need to spend more on marketing, staff and wages, warehousing, equipment, machinery or plant? If so, allow for these in your forecast.

Visit our article ‘12 tips for managing your cashflow‘ for tips on managing your cashflow. 

Failing to plan is planning to fail

If you understand the importance of a business plan but cannot find the time to develop one, it could be a sign that you are spending too much time working in your business and not working on it.

In this case, it can be beneficial to engage with a professional to help facilitate your planning; they will have gone through the process many times and will be able to challenge you to think about your business differently. 

Once you have a plan in place, make the time to sit down regularly with key shareholders and review where your business is going and how you plan to get there. 

And remember to communicate your plans with your staff so they understand their part and what you expect from them.

If you would like us to help facilitate your business planning workshop, please get in touch.

This article is part of our Ultimate Guide to Business Growth.

Book a complimentary discovery call

If you want to avoid the pitfalls of business growth, book a complimentary discovery call with one of our expert advisors.

Related Posts