Mental Health and the SME. Image showing profile of a head with screwed up paperwork.

Running a small business can be incredibly rewarding, but it can also be highly stressful. According to a study by the National Institute of Mental Health, entrepreneurs are more likely to experience mental health issues such as depression, anxiety, and substance abuse compared to the general population.

In this article, we’ll explore the importance of mental health awareness for small business owners and provide tips on prioritising mental well-being.

Before we continue, let’s look at some facts.

According to a new study conducted by Mental Health UK and the small business lender Iowa:

  • Four in five small business owners report experiencing common symptoms of poor mental health at least a few times a year. Furthermore:
  • 80% reported experiencing symptoms of poor mental health.
  • The pandemic has made this more acute, with people reporting panic attacks and experiencing symptoms of depression more frequently since the pandemic began (read our previous article entitled Beyond the Numbers – How is Your Business Feeling?
  • 86% of female business owners reported experiencing poor mental health, compared to 77% of males.
  • Despite this, 44% of small business owners have never accessed mental health support.
  • Owning and managing a small business can bring high levels of stress and pressure. As a small business owner, you’re responsible for every aspect of your business, from finances to marketing to customer service. Factor in that you will probably be working long hours and feeling somewhat lonely, all of which can affect your mental health.

Ignoring your mental health can lead to burnout, decreased productivity, and even physical health issues.

Moreover, the unpredictability and competitive nature of the market can exacerbate stress levels, leading to chronic anxiety that affects not only the business owner but also permeates the entire business environment. Entrepreneurs often feel the weight of their employees’ livelihoods on their shoulders, which can add layer of emotional strain.

By prioritising your mental health, you can improve your well-being and your business’s success

The Impact of poor mental health on your business

  • “The top causes of long-term absence: Mental ill health (63%, acute medical conditions such as stroke or cancer 51%, musculoskeletal injuries 51%)” CIPD
  • “57% of all working days lost was due to mental health costing employers c.£44bn” 2019 National Statistics
  • “Those with good mental health are more productive” CIPD

If you’re struggling with mental health issues, it can negatively affect your business in several ways:

Decreased productivity: Mental health issues can lead to decreased focus, motivation, and energy, making it difficult to manage your workload.

Poor decision-making: When your mental health is suffering, it can be challenging to make sound decisions for your business.

Employee well-being: As a small business owner, you’re responsible for the well-being of your employees. If you’re struggling with mental health issues, it can affect their work environment and morale.

Customer satisfaction: Your mental health can also impact your interactions with customers. If you’re feeling overwhelmed or stressed, it can affect the quality of your customer service.

By prioritising your mental health, you can improve your performance, decision-making abilities, and relationships with both your employees and customers.

Additionally, a lack of attention to mental health can lead to high employee turnover rates. Employees often look to their leaders for work-life balance and company culture cues. If they see you neglecting your well-being, they may do the same or look elsewhere for a healthier work environment.

The Importance of Addressing Mental Health in the Workplace

Mental health in the workplace. Group of people talking.

“Good mental health and good management go hand in hand” CIPD

As a small business owner, you are responsible for creating a positive and supportive work environment for your employees. To do this, it is essential that you address mental health in the workplace.

  • “15% people at work have symptoms of an existing mental health problem”
  • “Businesses can get a 5x to 10x return for investing in improved mental health” Stevenson and Farmer Report 2017

Mental health issues can affect anyone, regardless of their role or responsibilities. Promoting mental health awareness and addressing mental health issues can create a more inclusive and supportive workplace for your employees and improve productivity, job satisfaction, and employee retention.

According to NHS Talking Therapies, signs that your employees are suffering from poor mental health may include one of these: 1) Behavioural: Changes such as withdrawal/isolation. 2) Performance:  Procrastination, late deadlines, poor concentration, over working. 3) Emotional and physical:  Mood swings, irritability, fatigue and reduced motivation.  4) Cognitive: Memory, concentration, decision making. 5) Workplace:  Loss of enthusiasm, resistance to change, poor management.

Encouraging employees to take steps for self-care and seek help when needed will help contribute to a more resilient and adaptive workforce.

The NHS suggest the following tips for improving mental health:

  1. Connect with other people
  2. Be physically active
  3. Learn new skills
  4. Give to others
  5. Pay attention to the present moment (mindfulness)

More information can be found on the NHS website.

Tips for Prioritising Your Mental Health as a Small Business Owner 

Business owner (SME) taking time out for self.

It is important to lead by example, when you look after your mental health, you will send a clear message to your employees that their mental health is also important.

1.Recognise the Signs

Burnout is a state of emotional, physical, and mental exhaustion caused by chronic stress. As a small business owner, it’s essential to recognise the signs of burnout so that you can take steps to prevent it. Common signs of burnout include:

  • Feeling exhausted and drained, both physically and emotionally
  • Loss of interest and motivation in your work
  • Difficulty sleeping
  • Changes in appetite
  • Irritability and mood swings
  • Increased feelings of anxiety or depression

If you’re experiencing these symptoms, it’s crucial to take a step back and prioritise your mental health.

Understanding the root causes of your stress can also help you address burnout more effectively. Whether it’s financial concerns, workload, or interpersonal issues, identifying the stressors allows you to develop targeted strategies to mitigate them. 

2.Practice Self-Care

Self-care refers to any activity that you deliberately do to maintain your mental, emotional, and physical health. As a small business owner, it’s easy to neglect self-care in favour of work. However, taking time for yourself is crucial for maintaining good mental health.

Make a list of activities that bring you joy and make you feel relaxed and rejuvenated. These activities could include walking in nature, reading a book, or spending time with loved ones. Make time for these activities regularly, and don’t feel guilty for taking a break from work.

Consider adopting a regular exercise routine or mindfulness practices such as meditation and yoga. These will help reduce stress and improve overall mental health. Self-care is not a luxury but is necessary to run a successful business.

3.Seek Support

Running a small business can be isolating, and having a support system to turn to when you’re feeling overwhelmed is essential. This could be friends, family, or fellow small business owners. Feel free to reach out for support when you need it.

You can also seek professional help from a therapist, mentor or business coach who will provide you with coping strategies and support to manage your mental health.

Participating in local business groups or online communities can offer camaraderie and the opportunity to share experiences with peers who understand your unique challenges. Networking provides emotional support and can lead to collaborative solutions to business problems.

4.Set Boundaries

As a small business owner, it’s easy to let work take over your life. However, it’s crucial to set boundaries and create a healthy work-life balance, such as setting specific work hours, delegating tasks to employees, and learning to say no to extra work or commitments.

Setting boundaries can help prevent burnout and ensure you have time for self-care and other activities outside of work.

Learn to delegate effectively and trust your team with responsibilities. This empowers your employees and gives you the space to focus on your well-being and the strategic aspects of your business.

5.Invest in Technology

Technology has made it easier than ever for small business owners to manage their workload and stay organised. Investing in technology can streamline processes, reduce stress, and free up time to focus on your mental health.

Use project management tools, accounting software, and other applications to help you stay on top of your workload and reduce stress.

Technology can also facilitate better communication with your team, allowing for more efficient collaboration and time management. Automating routine tasks can significantly lower your daily stress levels and give you a clearer mind to tackle the more complex aspects of your business.

Conclusion

As a small business owner, it’s easy to prioritise your business’s success over your mental health. However, neglecting your mental well-being can have serious consequences for both you and your business. By prioritising mental health awareness and implementing strategies to support your mental well-being, you can improve your performance, decision-making abilities, and overall satisfaction with your business.

Remember, your mental health matters, and taking care of yourself is crucial for the success of your business.

If this article resonates with you and you would like to speak to one of our experts, to help lighten your load, please get in touch.

Book a complimentary discovery call

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Planning for a successful and happy 2024.Man holding red heart.

How are you feeling about this year?

You probably spent the latter part of December talking, eating, drinking and hopefully relaxing with loved ones. And one frequent topic of conversation was likely “What are your New Year’s resolutions?” If you’re anything like me, when you made those well-intended statements of what you will do differently, you genuinely meant it.

Then January comes and goes, and you return to working reality, and all too soon, you’re right back doing what you always did in the way you’ve always done it.

And your job as a business owner hasn’t been easy since COVID-19. The turbulent economic climate has taken its toll on many business owners, affecting their interpersonal relationships and ability to make sound decisions and apply creative thinking.

On the positive side, an economic downturn can allow your company to expand and thrive, so perhaps this year will see you achieving your resolutions by taking a different approach and setting new goals.

Whether embarking on your first venture this year or managing a long-established company, take time to refresh your planning and strategy skills. The long-term benefits are enormous. 

Firstly, let's talk mental health

Entrepreneurship is often portrayed as a glamorous, exciting journey filled with success and rewards. However, the reality is that it can be an incredibly challenging and stressful experience that often takes its toll on a business owner’s mental health. The link between mental health and business success is a topic that is often overlooked in the business world, yet it is essential to thrive.

Mental health will play a significant role in your performance and decision-making. When you are stressed or experiencing mental health issues, you may struggle to focus, make sound judgments, and effectively manage your businesses. The pressure and demands of entrepreneurship can lead to burnout, anxiety, and even depression if not addressed.

Your mental well-being will also affect your ability to handle setbacks and failures. Resilience is crucial when facing challenges, and good mental health enables us to bounce back, learn from our mistakes, and adapt our strategies accordingly.

Strategies for managing stress in the workplace

Here are some practical strategies to help you manage stress and maintain well-being in the fast-paced business world.

1. Prioritise self-care

Make it a point to prioritise activities that promote well-being. This includes getting enough restful sleep, eating nutritious meals, and engaging in regular exercise. Taking care of your physical health can have a positive impact on your mental well-being.

2. Practice stress management techniques

Find healthy ways to manage and reduce stress. This can include practicing mindfulness or meditation, deep breathing exercises, or engaging in hobbies and activities you enjoy. Taking breaks throughout the workday to relax and recharge can also help alleviate stress.

3. Create boundaries

As a business owner, it’s easy to work around the clock. However, setting boundaries between work and personal life is vital for maintaining balance and preventing burnout. Set specific working hours, delegate tasks when possible, and make time for activities outside of work that bring you joy.

4. Seek support

Don’t be afraid to reach out for support from friends, family, fellow entrepreneurs or a business coach. Surrounding yourself with a supportive network can provide a listening ear, valuable advice, and understanding, especially during challenging times.

5. Regularly assess your mental health

Check in with yourself regularly to evaluate how you’re feeling mentally and emotionally. If you notice signs of burnout, anxiety, or depression, seek professional help.

Read our article The SME and mental health for more in-depth information on the subject of mental health and how it affects business owners.

Familiarise yourself with the latest Business trends

It’s important to keep yourself up-to-date on industry trends so that you will be better placed to make informed decisions, innovate, and adapt to changing customer needs and expectations.

Forbes report that the general global economic downturn is expected to worsen before it improves, making business owners cautious regarding spending and investing.

Stay ahead of the curve and future proof your business, with their top 10 business trends for 2024.

Take a new approach to running your business

Are you stuck in the owner’s trap, running the business in the same way, failing to delegate, replying ‘we’ve always done it this way’ when challenged.

Einstein’s famous quote “Insanity: doing the same thing over and over again and expecting different results.”

Your business may sell the same products to the same people, but are fewer people? Is there more competition? Have you managed to retain your key staff? Do you need to re-evaluate your cash flow and supplier relationships?

Don't be an Outlook Warrior

Are you spending too much time on Outlook, reacting to emails, customer complaints, and staff issues instead of being proactive and planning for the future? Ask yourself, is what you are doing today getting you closer to where you want to be tomorrow?

Free up some time by delegating tasks to your staff and ensure you schedule planning time.

Reignite your Excitement and Passion

You have probably worked hard to achieve a reasonable income as your business achieved its original objectives. Still, if your original energy and passion have waned, it may be time to stand back from your company and set new goals and objectives.

Get the fundamentals right

1. Formalise Job Roles

The business started with you, and then over time, you will have been joined by others – a relative or friend who helped to take on some of the burden as your business grew. Then came actual employees, and you now have a mix of the formal and informal. It’s time to formalise job roles.

Formalising job roles helps people understand what is and what isn’t their job. Untangle personal assets and business assets and make them separate. If there are two of you, enter into an owners’ agreement and get the appropriate insurance.

I spoke with a business owner who had lost his business partner to a heart attack. The partner’s wife inherited his shares and, therefore, had a claim on half of the company’s profits for the following fifteen years, even though she contributed zero to the company. Look for any oral agreements you have made and formalise them in writing.

2. Reduce your reliance on any single entity.

Being heavily reliant on any single entity, suppliers, employees, or customers will prevent your company from achieving growth. While many business owners recognise the risks associated with dependency, they often ignore them.

3. Review critical contracts

Schedule time to review crucial contracts and ensure that you understand them fully and that they are fit for purpose (your lawyer will help you with this). Check that you are not bound by anything that you do not find acceptable. Review your insurance policies to make sure that you are not overpaying, inappropriately insured, or both.

4. Finance for growth

Have a look at the financing you have in place. Is it the right price, and is it appropriate to support your growth plans? Ensure you manage your cash flow effectively, or it could seriously hamper your growth.

5. Review your business plan

Do you have a business plan? Was it written to get finance or as a temporary measure, or is it a living and breathing document that is familiar to all of your people? If not, get your Business Advisor to help you create a true plan that leads to your definition of success, and then use the professionals to structure the details to support your plan. How to write a business plan.

Give yourself the best chance of success.

1. Seek and engage with people that can help

You don’t need to feel isolated, there are a number of individuals and organisations that can help. Make your first task this year to reach out and engage with people who can support you and your business, whether it be your accountant, financial advisor or business coach/mentor.

2. Join business support groups

There are a number of online business support groups, find your local one and join. Examples are your local authorities, The Federation of Small Business (FSB) or your Local Chamber of Commerce.

3. Attend business workshops

Attending local business seminars and workshops is a great way to meet and chat openly with other business owners.

I will be running a  Mental Health in the Workplace Seminar on 16th January with some fantastic guest speakers including, Chas Howes – ex CFO of Superdry, Dr. Helen Scott, Head of School, Psychology, University of Worcester, Chris Hopkirk of The Business of Mindfulness, Dominic Dutton-Edwards – NHS Talking Therapies for Anxiety and Depression, and Paol Stuart-Thomson – MIND Charity. Register here to attend.

Business Doctors will also be running a number of  Planning for 2024 seminars, check here for one near you.

Have a fantastic year!

Steve Ennis

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Book a complimentary discovery call

If you want to avoid the pitfalls of business growth, book a complimentary discovery call with one of our expert advisors.

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Pink piggy bank in business owner's hand

Roadblocks to business growth - cash flow

(See our Ultimate Guide to Business Growth for more information)

Cash flow is the lifeblood of every business. Fail to manage your cash flow correctly, and you will be putting your business at risk.

Cash flow management is the process of tracking money coming in and going out of your business.  This can include property rental to your company and any other money going out of your business. It will ensure you have enough funds to pay your bills and enable you to assess what profit your business is making.

When you manage your cash flow effectively, your business will be healthy, you will be in a better position for growth or investment, and you will be creating a secure future for yourself and your staff.

Internal factors that impact cash flow

Several factors can impact your cash flow. Some of these are internal; in other words, they are mostly within your control.  Look out for the telling signs – being regularly short of cash is usually a good indicator that you are not managing your money effectively.

  • The first consideration is to ensure your business is making a profit; in other words, you have more revenue coming into your business than your overheads.
  • Poor visibility of your debtors, creditors and stock position can cause significant cash flow problems. A typical example of this is a successful retailer that moves to larger premises without considering the need for more stock, higher rent, or extra staff.
  • Poor management and lack of internal controls can result in getting behind with your payments which can incur late penalty fees.
  • Buying or selling more than you need will strain your cash.
  • Over capitalising on purchasing assets without seeing a reasonable return on your investment.
  • You have borrowed too much money to fund your business and struggling to make the repayments.
  • Many business owners fail to set aside cash to pay the annual tax bill, and this can be particularly difficult during the first year of trading when you are expected to pay for the second year upfront.
  • If you regularly take too much cash out of your business for your personal needs, you will severely strain your cash flow.

External factors that impact cash flow?

Challenging economic times have a massive impact on businesses, you may find a drop in your revenue and profits, and at the same time, expenses may continue to increase. Whilst these factors are not within your control, effective cash management can make a massive difference.

  • Political, economic, social and technological advancement can all seriously impact your business.
  • Rising interest rates
  • New competitors coming to market

Poor cash flow can affect your mental health

Managing cash flow effectively can make a difference. If you don’t pay your bills on time, you may face late fees, penalties, and damaged relationships with your suppliers and customers, which can put your business at risk and harm your mental health.

“In 2022, small and medium-sized businesses were owed on average, an estimated £22k in late payments” Source Gov.UK

Poor cash flow will impede your business growth.

If you are embarking on a business growth strategy, remember that as your business grows, so do your outgoings! Finding yourself regularly short of cash may be a sign that you are not managing your cash flow effectively. And if you are growing fast, you will likely experience cash flow problems more frequently,

Learning how to manage your cash flow effectively will give your business growth strategy the best chance of succeeding. Look at our 12 tips designed to help you manage your cash flow more effectively and avoid the stress of being cash-strapped.

Read our Ultimate Guide to Business Growth for other Roadblocks to Business Growth.

Managing cash flow - how to ensure that your business doesn't become a casualty

#1 Be clear and agree to your payment terms upfront before doing any work

Many small businesses need to do this and are often taken advantage of. Do you have the Terms and Conditions on all paperwork?

#2 Invoice products and services as soon as you can

Ask for deposits and, at worst, invoice on the day of completion. The clock starts ticking on your payment terms when your customer receives, or evens accepts your invoice.

#3 Know your customer's payment process

If you need an order number, know who to ask and obtain order numbers up front before starting work.

*According to a survey by Dept. for the Business Energy and Industrial Strategy, 24% of UK businesses reported late payments as a threat to their survival.

#4 Offer discounts for prompt payment

If your payment terms are 30 days or more, consider offering a 1-3% discount for payment within five days, a much cheaper way of improving cash flow than a loan or invoice discounting.

#5 Protect yourself against bad debt

Regularly credit check existing and new potential clients. That new customer you may have gained a large order from may be a slow payer or in financial difficulty.

#6 Chase debtors

Send timely statements and reminders. Also, a phone call rather than an email to those who owe you money will be more effective. An online accounts system is an excellent way to track and manage debtors.

#7 Don't offer your customers extended terms unless you fully understand the risks

They may have cash flow issues themselves, compounding yours. Put repeat offenders on the stop!

#8 Understand your tax liabilities

Approximately 30% of your revenue, takings, and bank balance differs from yours! If a VAT is registered, ensure you keep a tally each month of your quarterly VAT bill. Likewise, plan for any corporation tax or personal tax that is due. A good tip is to set up a second business bank account and continually top this up each month with any surpluses to pay VAT and tax bills. HMRC is usually the first to file for insolvency proceedings due to debts owed by businesses.

#9 Pay your suppliers on time

Ultimately you need to keep a good relationship with your suppliers to continue trading, and on occasions, you may also need to lean on them for extended payment terms.

#10 Have a good relationship with your bank

Talk to your bank if your business is seasonal or you will have a few quiet months. They will likely be more supportive, particularly if they can see you manage your business well by having the necessary controls in place.

#11 Asset rich, cash poor?

Only tie up some of your cash in assets; you could rent and lease equipment from cars, vans, forklifts, machinery, printers, photocopiers, and office furniture. Whilst this may seem more expensive, at least you won’t have your cash tied up. There may be some tax advantages too. Outsourcing or using subcontractors may also be more cash efficient than having too many employees on your payroll, giving you flexibility at quieter times or if workloads can be unpredictable.

#12 Turnover is Vanity, Profit is Sanity, and Cash is Reality!

Don’t chase turnover; chase margin!

*The Office for National Statistics (ONS) states that only 45% of start-up businesses survive five years, and 70% of VAT-registered businesses don’t trade past ten years. Several other studies show that 80% of small business failures are due to managing cash flow poorly.

If you are experiencing stress due to poor cash flow management, please don’t suffer in silence. We want to offer you a free business health check and a no-obligation chat with one of our advisors where you can confidently discuss your challenges with someone who can provide you with some advice. Find your local advisor here

Book a complimentary discovery call

If you want to avoid the pitfalls of business growth, book a complimentary discovery call with one of our expert advisors.

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