Privacy & Cookie Policy
Introduction
This Privacy and Cookie Policy applies to Business Doctors.
• Company number: 13430411
• Registered in: England & Wales
• Registered office: 10 St Johns Street, Ashbourne, Derbyshire, DE6 1GH
Throughout this Policy, “we”, “our”, or “us” refers to Business Doctors.
We take your privacy seriously. This policy explains how we collect, use, store and protect your personal data when you:
• Visit our website
• Contact us
• Access content or resources
• Register for events or communications
• Engage with our services
We only use your personal data in ways you would reasonably expect, and we never sell your data to third parties.
This policy complies with:
• UK General Data Protection Regulation (UK GDPR)
• Data Protection Act 2018
What we collect
We may collect and process the following information:
• Name
• Email address
• Telephone number
• Job title
• Company name
• Any information you provide when contacting us
• Technical data such as IP address, browser type and usage data (via cookies)
You are responsible for ensuring that the information you provide is accurate and up to date.
How we use your information
We process personal data on one or more of the following lawful bases:
1. Contractual necessity
Where you engage with our services, attend events, or request materials, we process your data to:
• Deliver services or resources
• Manage registrations and communications
• Provide relevant support or follow-up
We retain this data only for as long as the relationship continues or as required by law.
Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.
2. Your consent
When you:
• Sign up to receive communications
• Download resources
• Accept cookies
• Contact us outside a contractual relationship
You consent to us processing your data for those specific purposes.
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.
Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.
Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.
Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our Website.
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw consent at any time by emailing info@theuspirepartnership.com.
Withdrawing consent may limit our ability to provide certain services or content.
3. Legitimate interests
We may process data where it is reasonably necessary to:
• Respond to enquiries
• Improve our website and services
• Maintain internal records
• Protect our legal rights
• Manage business operations effectively
We carefully balance our legitimate interests against your rights and expectations.
4. Legal obligation
In some cases, we are required to process personal data to comply with legal or regulatory obligations, including requests from lawful authorities.
Communications & enquiries
When you contact us by email, phone or via our website:
• We collect the information you provide
• We retain correspondence to ensure effective communication and service quality
• We may use this information to contact to deliver services or resources or provide support and follow up
This information is not shared externally unless legally required.
Complaints
If you submit a complaint, we record the information you provide in order to investigate and resolve it.
We may use anonymised data from complaints to improve our services.
Sharing your information
We do not sell, rent or trade personal data.
We may share data with trusted service providers (e.g. website hosting, CRM, email platforms) strictly for operational purposes. These providers are required to process data securely and lawfully.
International data transfers
Our websites are hosted in the UK.
Some systems or software providers we use may process data outside the UK or EU. Where this occurs, we ensure appropriate safeguards are in place, such as:
• Approved contractual clauses
• GDPR-compliant security standards
Data security
We use appropriate technical and organisational measures to protect your data, including:
• Secure servers
• SSL encryption
• Restricted access controls
You can verify secure data transfer by checking for the padlock symbol in your browser.
How long we keep your data
We retain personal data only for as long as necessary to:
• Deliver requested services
• Meet legal or regulatory requirements
• Support legal claims if required
When data is no longer needed, it is securely deleted or anonymised.
What are cookies?
Cookies are small text files stored on your device when you visit a website. They help websites function properly and provide insight into how visitors use the site.
Managing cookies
When you first visit our website, you will be asked to accept or manage cookies.
You can:
• Accept or reject non-essential cookies
• Manage cookie settings via your browser
• Delete cookies at any time
Please note that disabling cookies may limit some website functionality.
Your rights
You have the right to:
• Access your personal data
• Request correction or deletion
• Withdraw consent
• Object to processing
• Request data portability
• Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, contact info@theuspirepartnership.com.
ICO complaints can be made at:
https://ico.org.uk/concerns/
Updates to this Policy
We may update this Privacy and Cookie Policy from time to time to reflect changes in law, technology or our services.
The version published on our website is the version that applies at the time you use it.
If you have any questions about this Policy or how we handle your data, please contact hello@businessdoctors.co.uk.